I bought a killer instinct crossbow earlier in the year, all over there website ******** page the hypt yo how great there warranty is witch was one of my deciding factors when I choose to buy there bow.So October of this year I contacted them that my bow was coming apart * a known manufacturer flaw as there are 100's on the "killer instinct hunters" page on ********) and was told November the parts would be back in stock and be shipped out, I called back mid November and was told December they would ship then I called back then is January * at this point I asked for a refund or gift card so I could buy a crossbow I could use of another brand and the only answer I got was we can give u some free arrows, that I can't shoot because my bow is unsafe to use ) now here we are in February I feel I have been patient enough I want my money back so I can buy something I can **** with this year. I am tired of getting the run around, I just want a refund at this point. So far I have been lucky the snapped line hasnt caused me any physical harm. At this point hunting season will be done and I will have taken this in for many repairs spending more than what the bow cost in the first place. Its been 10 days and I have not been able to use my crossbow without it breaking. Even with the new parts the string is already starting to rip. I just got it back from repairs on 10/10/22 and shot it to see if it will work this time. I contacted customer service they sent new strings again and a new trigger assembly, I had to take it and pay to get the new equipment installed for $50. I took it out the next day October 2nd went to shoot again and the new strings snapped. After calling around I found a store 45 minutes away that is a killer instinct dealer had to pay $80 for new strings. I purchased this bow in the spring of 2022, took it out for the first time on opening day of bow season, Octowent to shoot at a deer and the strings snapped. I have also called ******** Corporate Offices to address the issue on their end. I would like an explanation as to why when I call, I cannot speak with someone to simply resolve by phone. This will potentially result in catastrophic failure and injury to consumer if I try to use with only one s**** in place. The issue is the s**** hole that hold the two main parts together have burred holes and one s**** will not go in. I would like the business to replace this item with one that is not defective or issue a refund by. Eventually left a message requesting a call back. Called again and tried every possible way to reach someone and no luck. Called Killer Instinct Monday, 9/25/23, on hold for 30 minutes then disconnected. Tried returning bow to *******, ***************** on 9/24/23 and was told they won't take back and have to call Killer Instinct. Emailed and received response on Sunday 9/24/23 requesting I register bow. Registered bow and tried calling company, on hold 1.5 hours with no answer.
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